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Information Technology

IT Support Specialist - AM

Apple Technology & App Development - PM

CompTIA, Certiport, & Apple Certified Macintosh Technician Certifications


Reggie Grenier

A+ , Network+, AppleCare Certified Instructor, IC3 Certified Instructor, Apple Certified Macintosh Technician, Apple Certified Support Specialist, Apple Certified Technical Coordinator

873-0102, ext. 276


AM: Computer Literacy Basics: A Comprehensive Guide to IC3 , PC Fundamentals with CompTIA Strata.

PM: Apple Macintosh Technician online training

General Overview

IT Support Specialist: The IT Support Specialist curriculum encompasses the building and maintenance of personal computers. Students will learn how to assemble, upgrade, and install computer operating systems, perform preventive maintenance, and conduct diagnostic system tests. Emphasis shall be placed on learning how to troubleshoot computer hardware and software problems using diagnostic software and electronic test equipment. Students focus on acquiring the knowledge and skills necessary to pass Certiport’s Internet Computing Core certification as well as CompTIA’s Strata certifications. These certifications are the foundation to a career in the Information Technology industry.

Apple Technician / App Development: The Apple Technician (ACMT) curriculum focuses on the student's ability to perform basic troubleshooting and repair of both desktop and portable Macintosh systems, such as iMac MacBook, and Macbook Pro. ACMT certification exams emphasize identifying and resolving common OS X problems, and using Apple Service and Support products to effectively repair Apple hardware. There is a secondary focus on basic networking concepts that includes both wired and wireless networking technologies. Another aspect of the Apple Tech program is to give students a basic understanding on how to develop Applications for both Apple and Android products.

Student Expectations

  • Understanding of basic algebraic concepts

  • Ability to work independently for a two hour block

  • Ability to follow multi-step directions

  • Attention to detail and fine motor skills

  • Good attendance, as new subject material is introduced daily

  • The ability to work with in groups and provide professional, courteous customer service

  • Understanding and adherence to standards of professionalism and lab safety

Student Certification Available

IT Support Specialist: TestOut PC Pro,Certiport IC3, and CompTIA’s Strata

Apple Technology: Apple Certified Macintosh Technician

Dual College Credit Available

Kennebec Valley Community College: three credits ETC-110, Computer Operating Systems, three credits ETC-112, Apple Computer Support Essentials